Shipping & Delivery Policy

Last Updated: October 2026

Company Name: Sahastranam Ayurvedic Private Limited

Registered Address: Kh. No. 474, Rampur Navadia, Post Jalalpur, Khudaganj, Tihar, Shahjahanpur - 242305, Uttar Pradesh

At Sahastranam Ayurveda, we are committed to delivering your classical Ayurvedic formulations and wellness products safely, efficiently, and in pristine condition. Please review our shipping guidelines below:

1. Order Processing & Dispatch Time

• Processing Time: All orders are processed within 1 to 2 business days (excluding Sundays and national holidays) after payment confirmation.

• Dispatch: Once your order is packed and dispatched from our fulfillment center or partner pharmacy, you will receive a confirmation notification containing your tracking details.

2. Shipping Timelines & Transit Days

We ship across India through trusted courier and logistics partners. Estimated delivery times depend on your shipping destination:

• North India (UP, Delhi NCR, Punjab, Haryana, etc.): 2–4 business days from dispatch.

• Rest of India (South, East, West & Northeast India): 4–7 business days from dispatch.

• Note: Deliveries to remote locations or pin codes serviced exclusively by India Post may take an additional 2–3 days.

3. Shipping Charges

• Standard Shipping: We offer transparent shipping rates calculated at checkout based on the total weight of your order and delivery pin code.

• Free Shipping: Free standard shipping is applicable on all prepaid orders above ₹499 (or as per active promotional offers on the website).

4. Order Tracking

• As soon as your order is shipped, a tracking link from our courier partner (such as Delhivery, Blue Dart, Expressbees, or India Post) will be sent to your registered email address and mobile number via SMS/WhatsApp.

• You can also track your order status directly from your account page on our website under My Orders.

5. Packaging & Safety

• All liquid formulations (such as Arishtas and Ras) and glass/plastic bottles are packed securely in multi-layered bubble wrap and sturdy outer corrugated cartons to prevent breakage or leakage during transit.

6. Damaged, Defective, or Missing Items

• If your package arrives visibly damaged, tampered with, or if an item is missing, please do not accept the delivery if the outer carton is severely compromised.

• If you discover damage after opening, please capture clear photographs or an unboxing video of the product and packaging, and contact our customer support team within 48 hours of delivery.

Customer Support & Queries

For any urgent delivery assistance, tracking issues, or shipping queries, reach out to our team:

• Helpline: 7599050752

• Email: sahastranamayurveda@gmail.com